Here at www.peterandpaulapixie.com it’s really important to us that you are happy every time you shop with us. Occasionally though, we understand you may want to return items and by law you have the right to cancel the purchase of most items within 14 days of ordering without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Statutory Cancellation Right You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right please email firstname.lastname@example.org.
Our Voluntary Returns Policy As well as your statutory cancellation rights described above, you can return the products within 14 days of receipt of the products if the products are complete, the package unopened, and are in an unused and undamaged condition. To return an item please email email@example.com.
Please note that this returns policy does not affect your statutory rights and therefore doesn't affect your right of cancellation as described above.
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and unopened. You are also required to provide evidence in the form of a receipt of your postage costs for returning the item. At www.peterandpaulapixie.com we will refund the cheapest return cost if the item received is defective, damaged or not the item ordered.
Returns Costs & Methods www.peterandpaulapixie.com will refund the cost of sending an item back to us if it’s defective, damaged or incorrect. For returns from within the UK, costs start at £3.50. International return costs start at £8.00. Please note that returns that contain multiple items may cost more.
Other Statutory Rights You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website.
If you need to contact us by post, please write to: Peter and Paula Pixie Ltd Unit 3 The Business Centre, Greys Green Farm, Rotherfield Greys, Henley-on-Thames, RG9 4QD, United Kingdom.
This isn't our returns address and returns won't be processed at the above address. If you need to return an item please contact firstname.lastname@example.org.
For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed.
Please note that you must return the item at your own expense. www.peterandpaulapixie.com will automatically refund up to £20 for return postage costs. You are required to provide us with a copy of your return postage receipt.